Privacy Policy

1. Introduction

Welcome to MoldNation ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when creating an account or requesting quotes.
• Project Information: Details about your mold-related project, including property type, location, photos, and service requirements.
• Communications: Messages, reviews, and other communications you send through our platform.
• Professional Information: For service providers, we collect business name, license information, insurance details, and service offerings.

3. How We Use Your Information

We use the information we collect to:

• Connect homeowners with qualified mold remediation professionals
• Process and manage quote requests and service bookings
• Send you service-related communications and updates
• Verify professional credentials and maintain platform quality
• Improve our services and develop new features
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Comply with legal obligations and protect our rights

4. Information Sharing

We may share your information in the following circumstances:

• With Service Providers: When you request quotes, we share your project details with relevant professionals on our platform.
• With Third-Party Service Providers: We use trusted partners for payment processing, analytics, email delivery, and other services.
• For Legal Purposes: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access, correct, or delete your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format
• Withdraw consent where processing is based on consent
• Lodge a complaint with a supervisory authority

To exercise these rights, including requests to access or delete your personal data, please contact us at support@moldnation.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.

8. Third-Party Services

Our platform uses the following third-party services that may collect or process data:

• Google Maps: We use Google Maps to display business locations and provide mapping functionality. Your use of Google Maps features is subject to Google's Privacy Policy, available at https://policies.google.com/privacy.
• Supabase: We use Supabase for authentication and data storage.
• Resend: We use Resend for transactional email delivery.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You may request the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You may opt out of the sale or sharing of your personal information. MoldNation does not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at support@moldnation.com. We will respond within 45 days as required by law.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Services. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal, regulatory, or fraud-prevention purposes.

Anonymized or aggregated data that can no longer identify you may be retained indefinitely for analytics and service improvement.

11. International Data Transfers

MoldNation is based in the United States. If you access our Services from outside the United States, your information will be transferred to, stored, and processed in the United States where our servers are located. By using our Services, you consent to this transfer. We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

12. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: